Job Description
Description
Role Overview This role sits within eBay’s Global Consumer Insights (GCI) organization and partners closely with cross-functional teams to translate customer feedback into actionable business insight. As a CX Program Manager, you will strengthen the company’s customer listening infrastructure and advance insights capabilities. The role has two core focus areas:
1. Qualtrics Implementation & Platform Ownership – Own and optimize the Qualtrics platform, including XM Discover, to ensure scalable, compliant, and high-quality listening programs.
2. Customer Insights & Reporting – Translate customer feedback into clear, actionable insights through structured analysis, Tableau dashboards, and executive-ready PowerPoint presentations. This role enables teams across the organization to use customer insight to drive measurable experience improvements and business impact. Responsibilities
Part I: Qualtrics Implementation & Experience Management
XM Program ...