Job Description
The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.
Primary Responsibilities:
- Respond promptly to email inquiries from users, delivering clear and helpful information.
- Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
- Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
- Manage workflows related to problem investigation, solution implementation, and user education.
- Break down current workflows into smaller, more efficient tasks to enhance the service process.
- Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.