Job Description
Job Description:
Essential Job Functions
Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.
Manages end to end service delivery ensuring that account specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues and problems related to staffing and estimating, client concerns and center operations. Creates alternative approaches for client needs as warranted.
Ensures fiscal control by developing, monitoring and adjusting medium to large account budgets and forecasts to achieve account financial targets including revenue, cost, margin and operating income objectives. Recommends and implements changes or adjustments as appropriate.
Ensures client relationships and satisfaction are maintained by meeting ...