Job Description
About Wisdom AI
Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.
The Role
As a Technical Support Engineer, you are the first responder for our most important customers. You won’t just be answering how-to questions;
you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.
You will live in Slack and Pylon, providing real-time, white-glove support that feels like an extension of the customer’s own team.
Key Responsibilities
- Slack-First...