Data-savvy Customer Service Representative
B
Better Reports
📍 desde casa, desde casa, Mexico
Job Description
Better Reports is seeking a data-savvy customer support agent to provide world-class support for our rapidly growing SaaS app.
**About Better Reports**:
Better Reports was founded in 2017.
We are a small team of highly effective individuals working across three continents.
Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.
We are on a mission to provide the best tool for analyzing data from popular apps and APIs.
Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.
**About the Role**:
**Job Type**: Full-time, Remote
This is primarily a customer support role with opportunities for growth as the company expands.
**Responsibilities**:
- Reading and replying to customer queries through our helpdesk tool (HelpScout) and live chat for select customers.
- Assisting customers in creating and customizing reports, including formulas tailored to their needs.<...
**About Better Reports**:
Better Reports was founded in 2017.
We are a small team of highly effective individuals working across three continents.
Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.
We are on a mission to provide the best tool for analyzing data from popular apps and APIs.
Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.
**About the Role**:
**Job Type**: Full-time, Remote
This is primarily a customer support role with opportunities for growth as the company expands.
**Responsibilities**:
- Reading and replying to customer queries through our helpdesk tool (HelpScout) and live chat for select customers.
- Assisting customers in creating and customizing reports, including formulas tailored to their needs.<...