Job Description
Role & Responsibilities
- Provide technical support to end users (administrative and operations employees) for desktop computers, applications and related technology.
- Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.
- A good understanding of general IT services is required, in order to provide technical support to both local and offshore teams in charge of network, IT security, servers and telecommunications (mainly mobile telephony).
- Interact with multiple levels of end users, managers, VIPs and technical staff.
Functions
- Accurately testing, identifying, repairing, resolving and documenting end-user technical issues for:
- Desktop, laptop and workstation support
- Basic connectivity support (fixed and mobile telephony, VOIP)
- Basic printer support
- Troubleshooting an...