Deskside Support Field Engineer

Overview

As a Deskside Support Field Engineer, you will make an impact by keeping our enterprise environment running at its best. Your expertise in network troubleshooting, desktop support, and end-user computing will have a direct impact on the day-to-day experience of employees across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the manager.

Responsibilities

• Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
• Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
• Support Active Directory, group policies, and user account management.
• Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
• Hand...