Job Description
Minimum Experience
4-6 Years
Responsibilities
- Experience in providing VIP support and soft skills to handle users.
- Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
- Conscious & adherent to Information & Data Security/Compliance.
- Perform onsite updates, configuration changes, or software installations and security patches.
- Meet PC refresh targets and OS build PCs for new joiners.
- Meet 100% SLA for Incidents and Service Requests.
- Manage, maintain, and protect customers’ physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to authorized users.
- Provide technical support for Teams meeting rooms.
- Excellent troubleshooting skills on Desktops, L...