Desktop & Site Support Engineer
Teleperformance
📍 Dublin, County Dublin, Ireland
Job Description
Overview
We are looking for Coach SME (Subject Matter Expert) to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
Proficiency in Japanese and English (spoken and written).
Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
Strong communication, mentoring, and problem-solving skills.
Ability to handle escalations and complex issues with professionalism.
Flexible and adaptable to a fast-paced environment.
Open to rotational shifts, weekends, and public holidays as required.
Responsibilities
Serve as the Subject Matter Expert (SME) for Mandarin-speaking customer s...