Desktop Support Engineer at Axiom Technologies
A
Axiom Technologies
📍 toronto, on, Canada
Job Description
Enhance IT operations by joining Axiom Technologies as a Desktop Support Engineer in Toronto, Canada. This part-time position focuses on delivering 1st and 2nd level support while managing service requests efficiently.
As a Desktop Support Engineer, you will be responsible for triaging, prioritizing, and resolving end-user issues within the organization. Your role includes dispatching support requests, maintaining communication between IT and users, and ensuring customer satisfaction with your technical expertise. This position is suited for Canadian Citizens and PR Holders.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor queues to resolve desktop issues and requests
• Maintain documentation in ServiceNow and knowledge base
• Perform hardware installations, moves, additions, and changes
• Troubleshoot software, hardware, and network-related issues
Requirements:
• 3+ years of IT...
As a Desktop Support Engineer, you will be responsible for triaging, prioritizing, and resolving end-user issues within the organization. Your role includes dispatching support requests, maintaining communication between IT and users, and ensuring customer satisfaction with your technical expertise. This position is suited for Canadian Citizens and PR Holders.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor queues to resolve desktop issues and requests
• Maintain documentation in ServiceNow and knowledge base
• Perform hardware installations, moves, additions, and changes
• Troubleshoot software, hardware, and network-related issues
Requirements:
• 3+ years of IT...