Desktop Support Engineer

Responsibilities

• Deliver onsite and remote technical support for hardware, software, operating systems, and end-user devices to ensure operational continuity
• Troubleshoot and resolve IT incidents and service requests promptly to minimize downtime
• Support Windows and Apple devices, including basic mobile device troubleshooting and maintenance
• Execute IMAC activities (Installations, Moves, Adds, and Changes) to maintain IT infrastructure accuracy and functionality
• Assist with employee onboarding by deploying devices and configuring user setups for seamless integration
• Maintain accurate IT asset inventory and equipment records to support asset management and auditing
• Contribute to IT projects, system upgrades, and technology initiatives by providing technical expertise and support
• Develop and update technical documentation, user guides, and knowledge base articles to enhance user self...