Job Description
Description
- Strong customer service orientation and troubleshooting mindset
- Proficiency in Windows 11 and Windows 10 operating systems
- Experience with imaging and deploying PCs
- Ability to work cross-functionally with various IT teams
- Knowledge of ticketing systems or IT tools
- Familiarity with remote support for sales and service teams
- Ability to quickly resolve issues related to password problems, software installations, and setting up new devices
- Knowledge of server-based imaging applications to properly configure and update laptops
- Willingness to learn and adapt to different systems, including Android and iOS
- Collaborate with various IT teams to resolve complex issues
- Assist with PC deployments at the remote facility
Additional Skills & Qualifications
- 2 or 3 years of relevant experience, potentially with help desk background
- Strong communication skills to effectively interact with end users and IT teams
- Ability...
- Strong customer service orientation and troubleshooting mindset
- Proficiency in Windows 11 and Windows 10 operating systems
- Experience with imaging and deploying PCs
- Ability to work cross-functionally with various IT teams
- Knowledge of ticketing systems or IT tools
- Familiarity with remote support for sales and service teams
- Ability to quickly resolve issues related to password problems, software installations, and setting up new devices
- Knowledge of server-based imaging applications to properly configure and update laptops
- Willingness to learn and adapt to different systems, including Android and iOS
- Collaborate with various IT teams to resolve complex issues
- Assist with PC deployments at the remote facility
Additional Skills & Qualifications
- 2 or 3 years of relevant experience, potentially with help desk background
- Strong communication skills to effectively interact with end users and IT teams
- Ability...