Job Description
Position Overview
San Fernando, PH
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA. It offers Customer Experience, Business Process Outsourcing, and cloud technology solutions across many industries. Our contact centers use advanced technologies and offer both on‑site and remote agents.
As a Dialer Specialist you will manage and optimize automated dialing systems, configuring, monitoring, and troubleshooting dialer software. You will collaborate with operations, analytics, and compliance teams to maximize productivity and campaign performance.
Key Responsibilities
- Configure and optimize dialer settings, including dialing modes, pacing algorithms, and call distribution strategies.
- Monitor dialer performance metrics such as dialing penetration, connect rates, and abandon rates, and make adjustments to achieve desired outcomes.
- Coordinate with campaign managers to set up and l...