Job Description
Description
Key Responsibilities:
Operational Support: Provide day-to-day operational support for Microsoft Dynamics 365 CRM, ensuring system availability and performance. Monitor system health, proactively identifying and resolving issues to minimize downtime. Ability to pull data from application and create report/s Incident Management: Respond to and resolve incidents reported by end-users, escalating when necessary. Work closely with technical and functional teams to troubleshoot and resolve issues. User Assistance: Assist end-users with inquiries, providing guidance and training on system usage. Create and maintain documentation for common issues and solutions. System Monitoring: Implement and maintain monitoring solutions to proactively detect and address potential issu...