Job Description
Drive digital customer success at Clio by managing innovative retention programs. In this hybrid role, enhance legal professionals' experience through strategic AI-assisted initiatives.
As a Program Manager for Digital Customer Success, you will lead the execution of Clio’s customer strategy, collaborating with leaders across customer success and marketing. Your work will focus on improving retention and product adoption through data-driven insights, automation, and effective communication. This position requires a proactive mindset and a clear understanding of program management within AI technology.
Key Responsibilities:
• Manage execution of digital customer success programs
• Create and document operational playbooks
• Analyze engagement metrics and churn indicators
• Collaborate with Marketing on 1:many programs
• Synthesize feedback for iterative program improvements
Requirements:
• 2-4 years in program ma...
As a Program Manager for Digital Customer Success, you will lead the execution of Clio’s customer strategy, collaborating with leaders across customer success and marketing. Your work will focus on improving retention and product adoption through data-driven insights, automation, and effective communication. This position requires a proactive mindset and a clear understanding of program management within AI technology.
Key Responsibilities:
• Manage execution of digital customer success programs
• Create and document operational playbooks
• Analyze engagement metrics and churn indicators
• Collaborate with Marketing on 1:many programs
• Synthesize feedback for iterative program improvements
Requirements:
• 2-4 years in program ma...