Digital Service Desk Manager

Mission Overview:

We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. This role requires a minimum of 7 years of relevant experience in a similar position, combining leadership and change management with operational involvement and technical expertise.

Team Dynamics:

You will join a compact and dedicated team of 6 experienced Service Desk Officers responsible for ensuring the quality, continuity, and user experience of digital services in an accessible and customer-oriented manner.

Key Responsibilities:

• Lead and coach the team while tackling challenges related to support methods, adherence to procedures, team spirit, and overall team impact.
• Work closely with your team to understand the realities of support and take responsibility when necessary.
• Ensure smooth operations and a strong user experie...