Digital Solutions Service Engineer I

Job Summary

This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.

Key Accountabilities

• Install and configure the Digital Solutions Software.
• Identify and resolve issues affecting customers’ network working closely with hospital’s IT department.
• Perform required technical training sessions with the supervision of a more senior engineer.
• Respond to and resolve client problems as they relate to technical software issues.
• Refer more complex problems to R&D and DF departments.
• Serve as liaison between the company and customers.
• Build customer relationships by keeping customers informed of how and when problems are resolved.
• Carry out standard installs at client sites.
• Collaborate in creating Service related documentation.
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