Job Description
Role: Manager - Digital Transformation
Domain : BFSI & Fintech
Location: Hyderabad
Mode of work: Work from Office
Job role: As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).
Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.
Must have experience of doing process improvements for Content Moderation domain.
Key Responsibilities
Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations
Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution
Engage ...
Domain : BFSI & Fintech
Location: Hyderabad
Mode of work: Work from Office
Job role: As a Manager of Digital Transformation, you will lead initiatives that integrate innovative technologies with business processes to improve client satisfaction and operational efficiency, with a strong focus on enhancing customer experience (CX).
Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.
Must have experience of doing process improvements for Content Moderation domain.
Key Responsibilities
Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations
Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution
Engage ...