Director, Customer Onboarding

As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals and defining the long-term strategic roadmap for customer onboarding excellence, leveraging emerging technologies to drive scale across the organization. Key responsibilities include driving customer adoption, minimizing time-to-live, and improving implementation quality, with a focus on leveraging AI to optimize and automate the onboarding journey. You will recruit and manage Onboarding Managers, oversee direct reports, conduct performance reviews, and track team objectives.

Key Responsibilities

• Leadership and Team Management:
  • Lead, mentor, and develop a high-performing Customer Onboarding team.
  • Foster a culture of excellence, collaboration, and continuous improvement.
  • Set clear performance expectations and provide regular feedback and coaching to the t...