Director, Digital Customer Leadership Strategy & Insights
M
Manulife
📍 Waterloo, ON, Canada
Job Description
We are seeking a strategic leader to join our Digital Customer Leadership (DCL) team as **Director, Digital Customer Leadership Strategy & Insights** . This role is responsible for setting digital customer experience strategy to enable a cohesive enterprise roadmap for digital performance and customer experience to deliver business value.
This leader will work with executive leadership and business partners to identify emerging opportunities, monitor competitive trends, inform strategic planning, and shape the capabilities needed to advance our digital ambition. The role serves as a connective tissue between customer strategy, digital execution, data insights, and executive decision-making.
**Position Responsibilities:**
+ Define and lead the Digital Customer Leadership (DCL) strategy, aligning to enterprise priorities, growth ambitions, and customer experience objectives.
+ Translate strategy into execution by developing an integrated digital customer r...
This leader will work with executive leadership and business partners to identify emerging opportunities, monitor competitive trends, inform strategic planning, and shape the capabilities needed to advance our digital ambition. The role serves as a connective tissue between customer strategy, digital execution, data insights, and executive decision-making.
**Position Responsibilities:**
+ Define and lead the Digital Customer Leadership (DCL) strategy, aligning to enterprise priorities, growth ambitions, and customer experience objectives.
+ Translate strategy into execution by developing an integrated digital customer r...