Director, High Value Client Programs

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Director, High Value Customer Programs is responsible for executing and optimizing Holt Renfrew’s strategies for its most valuable clients. This role focuses on delivering high‑touch client experiences, driving retention and upward tier migration, enabling exceptional clienteling practices, and ensuring data‑led program management. They partner closely with stores and cross‑functional teams to translate strategy into execution that deepens loyalty and grows lifetime value.

Specific Responsibilities Include (but are n...