Director, Learning & Development (Delivery and Operations)

Mastercard

📍 Colombia, Colombia, Colombia

Full-time Formación & coaching Posted February 18, 2026

Job Description

Overview

The Learning & Development team is looking for a Director, Learning – Delivery & Operations to drive learner experience and program execution forward by ensuring consistent, efficient, and scalable delivery of global learning initiatives. The ideal candidate is a skilled operations leader who thrives in complexity, is deeply learner-focused, and brings a proactive mindset to managing logistics, stakeholder coordination, and team enablement across regions.

Role

In This Enterprise-facing Position, You Will

  • Lead the global Learning Operations team responsible for logistics, scheduling, communications, and delivery of learning programs across all modalities.
  • Translate strategic learning plans into operational workflows, tools, and delivery processes.
  • Partner with Academy Leads, SMEs, facilitators, business stakeholders, and vendors to ensure program delivery meets quality and timing expectations.
  • Establish and m...