Job Description
Elevate support operations at Tern as the Director of Support, focusing on training and AI integration to empower travel advisors. This role is vital for building thriving businesses on our platform.
As the Head of Support, you will oversee all support operations and the education strategy within Tern. You’ll lead a diverse team of approximately eight specialists, while ensuring seamless advisor transitions and ongoing support. Your focus will be on driving feature adoption and enhancing user interactions with our platform.
Key Responsibilities:
• Oversee end-to-end support operations and team management
• Develop comprehensive educational content aligned with product updates
• Implement training curriculum for advisor success
• Partner with implementation teams for efficient onboarding
• Monitor key operational metrics to gauge success
Requirements:
• Extensive support and management experience in SaaS
• Proven track record in building scalable education ...
As the Head of Support, you will oversee all support operations and the education strategy within Tern. You’ll lead a diverse team of approximately eight specialists, while ensuring seamless advisor transitions and ongoing support. Your focus will be on driving feature adoption and enhancing user interactions with our platform.
Key Responsibilities:
• Oversee end-to-end support operations and team management
• Develop comprehensive educational content aligned with product updates
• Implement training curriculum for advisor success
• Partner with implementation teams for efficient onboarding
• Monitor key operational metrics to gauge success
Requirements:
• Extensive support and management experience in SaaS
• Proven track record in building scalable education ...