Job Description
Position Summary:
The Dispatch Specialist is responsible for coordinating and managing the efficient movement of freight, ensuring timely deliveries while maintaining strong communication with drivers, customers, and internal teams. This role involves scheduling shipments, tracking loads, resolving transit issues, and optimizing routes to maximize efficiency.
Responsibilities
Answer incoming calls as they arrive on the Night Dispatch queue
Perform check calls as by the client's Account Executives
Provide timely and efficient updates to Account Executives as they become available
Use effective listening skills to collect required information and/or to identify potential conflicts
Practice professional phone etiquette; provide excellent customer service to customers and carriers
Troubleshoot problem loads and resolve issues pertaining to delays, accidents, pickup/delivery ...