Dispute Resolution Specialist - Case Manager

Dispute Resolution Officer (Banking & Finance)

• Contract: 6 months (with view to extend)

• Rate: $38.99 per hour + superannuation

• Location: Melbourne CBD

• Flexibility: Fully office based for 6-8 weeks then 3 days in the office 2 days from home after training

About the Opportunity

Are you looking to transition your banking expertise into a role with true purpose? Move away from sales targets and the corporate grind to join a respected national Ombudsman.

As a Dispute Resolution Officer, you will act as an impartial investigator, resolving complex financial disagreements between everyday Australians, small businesses, and major financial institutions. You won't just process files; you will analyse evidence, interview both parties, and draft the definitive legal and factual resolutions that settle the matter.

What You’ll Do

• Investigate & An...