Job Description
About the job DMP
Responsibilities:
Administer changes in production environment and help improve operational health of supported applications
Lead on-call activities to help recover systems and assist with impact analysis and post mortems
Partner with dev teams to ensure smooth releases and change planning
Contribute operational improvements such as enhanced monitoring or automated recovery scripts
Support customer requests diagnosing the issue and either partnering with development to address the customer issue or provide information for the customer to resolve the
issue
Analyze ITSM activities of the platform and provide feedback loop to development teams
on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by ...