Drax IT Service Desk Opportunity
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Drax Group Canada
📍 prince george, regional district of fraser fort george, Canada
Job Description
Embark on a fulfilling journey as an IT Service Desk Analyst at Drax in Prince George, BC. Your role is crucial in delivering outstanding customer service and support to IT users.
This position is designed for individuals committed to resolving IT incidents and fulfilling requests efficiently in alignment with Service Level Agreements. You will proactively manage application performance and collaborate with various internal and external IT teams to ensure effective service delivery and stability.
Key Responsibilities:
• Ensure adherence to SLA while resolving incidents
• Promptly address service requests from users
• Analyze and identify underlying issues for improvement
• Collaborate with internal IT and external suppliers
• Maintain high application availability and performance
Requirements:
• Solid expertise in desktop/laptop hardware
• Experience with Windows 10/11 and telephony systems
• Knowledge of Active Directory and Office 365 is essential
...
This position is designed for individuals committed to resolving IT incidents and fulfilling requests efficiently in alignment with Service Level Agreements. You will proactively manage application performance and collaborate with various internal and external IT teams to ensure effective service delivery and stability.
Key Responsibilities:
• Ensure adherence to SLA while resolving incidents
• Promptly address service requests from users
• Analyze and identify underlying issues for improvement
• Collaborate with internal IT and external suppliers
• Maintain high application availability and performance
Requirements:
• Solid expertise in desktop/laptop hardware
• Experience with Windows 10/11 and telephony systems
• Knowledge of Active Directory and Office 365 is essential
...