Job Description
Job Description
We are looking for a motivated and service-driven Duty Manager to join our Front Office leadership team at Hotel Woolstore 1888.
This part-time role offers a dynamic mix of front office operations and reservations responsibilities — ideal for a hospitality professional who thrives in a fast-paced, guest-first environment. You will be a key leader on shift, ensuring smooth daily operations while supporting the team to deliver exceptional guest experiences from reservation through to departure.
In this role, you will:
- Lead daily hotel operations as shift leader, ensuring seamless service across all guest touchpoints
- Support, coach, and guide the Front Office team to consistently deliver high standards of hospitality
- Manage guest feedback and service recovery with professionalism and care
- Oversee reservations, ensuring accuracy and supporting revenue performance
- Foster strong communication and collaboration...