Company Description
Job Description
We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.
Oversee and coordinate all aspects of hotel operations during assigned shiftsEnsure exceptional guest service by addressing inquiries, resolving issues, and anticipating needsManage and motivate team members to maintain high performance standardsHandle guest complaints and concerns professionally and efficientlyCoordinate with various departments to ensure seamless communication and service deliveryImplement and enforce hotel policies, procedures, and safety regulationsMonitor and maintain cleanliness and presentation standards throughout the propertyManage check-in and check-out pr...