Dynamics 365 Contact Center Developers

ARHS Group – part of Accenture – is looking for Dynamics 365 Contact Center Developers for one of its clients in Brussels, a key player in the Belgian Banking domain.

Context

You will be part of a Dynamics 365 Contact Center development team responsible for building, customising, and integrating enterprise-grade contact center solutions. The project is delivered in an agile framework with close collaboration between developers, functional analysts, architects, and operational teams to ensure scalable, robust, and high-performing solutions aligned with business needs.

Role & Responsibilities

• Developing, configuring, and customising Dynamics 365 Customer Service, Omnichannel for Customer Service, Unified Routing, and related components
• Designing and implementing integrations with telephony platforms and enterprise systems
• Developing custom components using the Power Platform:
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