Job Description
Job Title
E-commerce CSR
Location
Remote
Job Description
We are looking for a proactive and organized Virtual Assistant to support our ecommerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. As a Virtual Assistant, you will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Process customer orders accurately and efficiently using our ecommerce platform
- Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
- Resolve order discrepancies, shipping issues, and returns in a timely manner
- Provide customers with...