E-commerce Platform Support Manager

Job Description / Duties and Responsibilities

- Experience in Managing Ecommerce Support Programs

- Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics

- Experience working on the SAP Commerce platform and CMS – Contentful, AEM.

- Experience in managing and overseeing an eCommerce solution that is classified as SaaS and used by multiple countries.

- Strong Ecommerce back ground with B2B/B2C implementation experience

- Managing and Tracking SLA’s

- Flexibility to work in Shifts including Night Shifts

- Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.