Job Description
**About the Role**
The Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. They will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - helping to define and implement strategies for defects reduction, processes optimization and satisfaction improvement, constantly influencing global teams on taking Latam priorities into consideration. They will also help on building the bridge between global and region priorities towards Digital Solutions strategy implementation, being the guardian of Automated support metrics, and pushing the Earner team to collaborate on automated solutions deployment and continuous improvement efforts.
We are looking for a fierce customer advocate who is extremely data-driven, a great problem solver, an excellent relationship builder, project manager, and process optimi...
The Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. They will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - helping to define and implement strategies for defects reduction, processes optimization and satisfaction improvement, constantly influencing global teams on taking Latam priorities into consideration. They will also help on building the bridge between global and region priorities towards Digital Solutions strategy implementation, being the guardian of Automated support metrics, and pushing the Earner team to collaborate on automated solutions deployment and continuous improvement efforts.
We are looking for a fierce customer advocate who is extremely data-driven, a great problem solver, an excellent relationship builder, project manager, and process optimi...