Eastlink Customer Support Specialist
E
Eastlink
📍 halifax, halifax county, Canada
Job Description
Elevate your career as a Customer Support Specialist at Eastlink, where you'll provide exceptional customer service both on-site in Dartmouth and remotely. This role focuses on understanding customer needs and delivering tailored solutions.
At Eastlink, a leader in telecommunications based in Halifax, you'll engage with customers to answer inquiries, facilitate upgrades, and assist with billing questions. Your contributions will play a vital role in maintaining customer satisfaction and achieving sales metrics. Comprehensive training ensures you are set up for success, regardless of your previous experience.
Key Responsibilities:
• Handle inquiries regarding accounts, billing, and services
• Recommend relevant products and promotional offers
• Assist with service upgrades and plan modifications
• Address customer concerns to ensure positive experiences
• Utilize systems to document interactions thoroughly
Requirements:
• Strong communication skills and active...
At Eastlink, a leader in telecommunications based in Halifax, you'll engage with customers to answer inquiries, facilitate upgrades, and assist with billing questions. Your contributions will play a vital role in maintaining customer satisfaction and achieving sales metrics. Comprehensive training ensures you are set up for success, regardless of your previous experience.
Key Responsibilities:
• Handle inquiries regarding accounts, billing, and services
• Recommend relevant products and promotional offers
• Assist with service upgrades and plan modifications
• Address customer concerns to ensure positive experiences
• Utilize systems to document interactions thoroughly
Requirements:
• Strong communication skills and active...