EBS Customer Service Agent (Spanish speaker)
Ecolab
📍 Budapest, Budapest, Hungary
Job Description
Want to build a brighter, bolder future and grow your career? Join Ecolab’s team and help create a world where we all thrive.
Ecolab is seeking a Senior Customer Service Agent to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.
How You’ll Make an Impact:
Morning tasks: Process orders using the order management application.
Afternoon tasks: Support local team activities and Handle inbound calls.
Respond to emails related to delivery notes, COAs, invoicing, and order claims.
Accept and process transactions in SAP/CRM.
Confirm orders and check shipment status.
Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
Meet daily and monthly targets for deadlines and order quality.