Ecommerce Technical Support Lead
Bettys & Taylors
📍 harrogate, england, United-Kingdom
Job Description
An opportunity has arisen in our Ecommerce team and we are looking for a Ecommerce Technical Support Lead to join us at Harrogate bakery where our Bettys eCommerce team is based. As a Ecommerce Technical Support Lead you will be responsible for leading triage on technical issues and supporting with testing, reporting and resolving BAU technical issues and support Customer Support team with customer queries relating to technical issues. You’ll also support with any training and set-up of new team members.
This is a Full-Time role working 37.5 hours over 5 days. This role typically works 9am-5pm in the office. If you would like to discuss flexible working patterns please provide more details in your application.
About you
- You bring hands-on experience working with IT systems, with Magento and Zendesk experience being desirable, but a strong track record of maintaining customer support systems and/or ecommerce platforms is essential. You’ve wo...