Edmonton Tier 2 Help Desk Analyst Role
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Keeran Networks
📍 edmonton, division no. 11, Canada
Job Description
Become a key player at Keeran Networks as a Tier 2 Help Desk Analyst in Edmonton. Utilize your expertise to deliver exceptional customer service and manage technical challenges across industries.
As a rapidly growing Managed Services Provider, Keeran Networks is hiring for a full-time Tier 2 Help Desk Analyst. This role requires a proactive individual with over three years of experience in Help Desk or System Administration. Your role will focus on mentoring Tier 1 staff, managing client support issues, and facilitating both remote and in-person interactions to enhance the client experience.
Key Responsibilities:
• Deliver front-line support across multiple industries
• Supervise and mentor Tier 1 analysts effectively
• Handle client interactions in-person and via phone
• Collaborate with vendors for issue resolution
• Contribute to internal knowledge base updates
Requirements:
• 3+ years in Help Desk/System Administration required
• Diploma in relevant fi...
As a rapidly growing Managed Services Provider, Keeran Networks is hiring for a full-time Tier 2 Help Desk Analyst. This role requires a proactive individual with over three years of experience in Help Desk or System Administration. Your role will focus on mentoring Tier 1 staff, managing client support issues, and facilitating both remote and in-person interactions to enhance the client experience.
Key Responsibilities:
• Deliver front-line support across multiple industries
• Supervise and mentor Tier 1 analysts effectively
• Handle client interactions in-person and via phone
• Collaborate with vendors for issue resolution
• Contribute to internal knowledge base updates
Requirements:
• 3+ years in Help Desk/System Administration required
• Diploma in relevant fi...