Email & Chat support Representative
Planlab Solutions
📍 Lahore, پنجاب, Pakistan
Job Description
Please read this job description carefully before applying.
Location: Lahore (On-site)
Employment Type: Full-time
Open Positions
- 4 – Afternoon Shift (9 hours)
- 4 – Night Shift (9 hours)
About the Role
PlanLab Solutions is looking for a professional and detail-oriented Email & Live Chat Support Representative to join our growing support team. This role is strictly focused on handling customer queries via email and live chat in a process-driven, SLA-based support environment.
The ideal candidate has at least 1 year of experience in customer support, strong written English skills, and hands-on experience with CRM and ticketing tools. You will be responsible for delivering timely, accurate, and empathetic support to our international clients, ensuring all interactions meet defined Service Level Agreements (SLAs) and quality standards.
Key Responsibilities
- Handle customer inquiries professionally via emai...