Summary
The Email & Chat Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues, and queries regarding telecommunication products and services.
Responsibilities
Provide exceptional customer service in every customer interaction (chat, social
media, email, voice) with the ultimate aim of providing first call resolution Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection. Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers Creatively articulate information/business rules via excellent written communication skills Guide and...