Job Description:
The Impact You’ll Make in this Role
As an EMEA CRM Operations Admin, you will have the opportunity to explore new ideas and collaborate with innovative and diverse colleagues across the globe.
Here, you will make an impact by:
Monitoring CRM work queues, managing incoming requests, and resolving issues within SLA timelines Managing Salesforce reports, dashboards, public groups, and queuesIdentifying data quality and process improvement opportunities, analyzing delays, and recommending corrective actionsSupporting team strategy, business transitions, and preparing metric reports and ad hoc analysesTraining and consulting internal stakeholders; overseeing end‑to‑end processes and escalating issues when necessaryManaging CRM‑related projects, delivering assigned tasks within SLAParticipating in system implementations and testing; performing other CRM‑related tas...