End-user Computing Analyst

Employment Type: Full-time

Job Description:
We are seeking an experienced End-user Computing Analyst to join our Information Technology team. As an End-user Computing Analyst, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their IT infrastructure and systems. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems, with a focus on second-line support for incidents and requests across various technology domains.

Key Responsibilities:

• Proactively monitor work queues to identify and resolve incidents/requests within agreed SLAs.
• Perform operational tasks to ensure timely resolution of issues.
• Update tickets with resolution tasks performed and maintain accurate records.
• Provide second-level support and identify root causes of incidents and problems.
• Communicate effectively with other teams and ...