Job Description
Job Description:
#LI-DNIMinimum of 4 years of experience in a Technical/Service role in software, telecommunications, or in customer service, call/contact center, and/or service delivery.
•Minimum of 2 years of experience working in Nice CXone Studio should be proficient in using the platform to create, customize, and test customer engagement workflows.
•Strong Knowledge PC Dialer, ProActive XS, & CXone Attendant, WFM, QM/QMA.
oHands-on experience with dialer scripting (agent and agentless) and methods – preview, progressive, predictive
•Strong understanding and experience designing complex call flows involving ACD, Admin, IVR, CTI, skills-based routing, and CTI integrations.
oHands-on administration of contact center security.
oExperience with Agent for CRM, Max client.
oUnderstanding of dispositioning, tags, and ACW.
•Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design met...