Job Description
About Company
MGI Tech Co., MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. We are seeking a skilled and customer-oriented Field Service Engineer to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain Next-Generation Sequencing (NGS) instruments , ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.
Maintain accurate documentation of service activities.
Coordinate service tasks with site personnel and ensure smooth operation.
Provide technical phone support and assistance to customers.
Assist in resolving technical issues before sequencing system installations.
Train colleagues and partn...
MGI Tech Co., MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. We are seeking a skilled and customer-oriented Field Service Engineer to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain Next-Generation Sequencing (NGS) instruments , ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.
Maintain accurate documentation of service activities.
Coordinate service tasks with site personnel and ensure smooth operation.
Provide technical phone support and assistance to customers.
Assist in resolving technical issues before sequencing system installations.
Train colleagues and partn...