Job Description
Key missions of the position:
Field Technical Support Engineer nominated to ICF Technical command centre is accountable to handle technical support requests (Phone, email, verbal requests) by sharing necessary information and advising actions to be taken with clarity and precision with minimal time and within overall objective to reduce online detention of trains and Customer excellence
He/she reports to the Regional Manager Services (IR) and Executes the work with the direct support of the Field Service team at User Railway and Cross functional team at Hosur if necessary
He/she works within the guidelines, policies and mission of the organization and will be responsible for his/her roles and responsibilities as assigned
Main responsibilities:
- Analyse support request and work in collaboration with other train systems (propulsion, TCMS etc) support team at command centre ...