Job Description
SUMMARY/JOB PURPOSE
The Engineer II - Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Product Development & Delivery:
Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations
Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes
Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues
Engineer, analyze, configure, implement, and maintain technology tools and solutions
Stakeholder Management & Cross-Functio...