Job Description
Job Description:
- Provides leadership and management oversight to a variety of engineering work centers, project managers and a development, security and operations work center.
- Ensures consistent and professional delivery of quality services and timely responses to requests for services and support.
- Oversees the architecture of highly complex, global solutions across the appropriate engineering environments to meet business requirements or enhance performance.
- Provides escalated, highly complex technical support to customers by investigating and resolving systems-related matters of significance; provides support telephonically and/or electronically.
- Oversees, plans and conducts the technical aspects of large, complex projects; coordinates the efforts of technical support staff in the performance of assigned projects.
- Provides complex technical consultation on current and propose...