Entry Level - Customer Service Technical Support Agent - Remote

Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat and social media. Provides diagnostic advice to resolve technical product issues, order entry, and recommendations on product selection, and maintains accurate and up-to-date records on communications through computer applications.

Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions.

* Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and pro...

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