Job Description
Become a Member Support Leader at Envoyage in Toronto, ON, and influence the travel industry landscape. Your strategic vision will enhance the member experience and foster growth.
As a key member of Flight Centre Travel Group, you’ll drive high-level support operations and community engagement within the Envoyage network. This full-time role emphasizes leadership in optimizing onboarding, improving member retention, and establishing effective service strategies. With your relationships and problem-solving skills, help create a thriving environment for independent travel advisors.
Key Responsibilities:
• Oversee member support operations nationwide
• Implement strategies to boost member satisfaction
• Set and achieve service level agreements (SLAs)
• Address escalated issues promptly and effectively
• Enhance operational processes for cost-effective support
Requirements:
• 3+ years in management roles related to travel
• 5+ years of experience in the travel...
As a key member of Flight Centre Travel Group, you’ll drive high-level support operations and community engagement within the Envoyage network. This full-time role emphasizes leadership in optimizing onboarding, improving member retention, and establishing effective service strategies. With your relationships and problem-solving skills, help create a thriving environment for independent travel advisors.
Key Responsibilities:
• Oversee member support operations nationwide
• Implement strategies to boost member satisfaction
• Set and achieve service level agreements (SLAs)
• Address escalated issues promptly and effectively
• Enhance operational processes for cost-effective support
Requirements:
• 3+ years in management roles related to travel
• 5+ years of experience in the travel...