Escalation Engineer: Apis, Rca & Incident Response

Link-Worldwide in Mexico City is looking for an Escalation Support Engineer to manage high-complexity support tickets before escalation.
In this role, you'll collaborate closely with the Engineering team to diagnose problems related to APIs and backend systems.Your responsibilities include leading incident responses and root cause analyses, as well as utilizing tools like Grafana to enhance troubleshooting efficiency.
The position demands technical expertise and a customer-focused approach to problem-solving.
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