Automobile Technician
About the Company:
Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities:
Customer Handling
Warmly welcome and assist customers with service requests
Gather and update customer feedback in the system
Communicate effectively with customers regarding repair updates
Diagnosis
Analyze and diagnose scooters to determine necessary repairs
Document diagnosis reports in the Workshop Management System (Getafix)
Perform necessary repairs and conduct final inspections based on customer requirements
System Handling
Track customer complaints in Zendesk and provide real-time updates
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